Refund Policy

At Modern Shaadi, we are committed to providing high-quality marriage biodatas. We understand that occasionally an issue may need a refund. To keep the process transparent and fair, this policy applies to our intangible digital products such as biodatas.

Refund claim window

• Refund claims must be sent by email to support@modernshaadi.com within 24 hours of the original payment.
• Refund requests received after 24 hours cannot be accepted.

Requirements for a refund

• We will make every effort to resolve any issue or concern you have with our digital products.
• If you have a problem, email our support team at support@modernshaadi.com straight away, with a detailed description of the issue and any relevant screenshots or files.
• We will work hard to find a solution that meets your needs.

Refund process

• If, despite our best efforts, we cannot resolve the issue to your satisfaction, you are eligible for a 100% refund of the price paid.
• Once you are eligible, the refund is processed right away; it may take 4–5 business days to appear on your statement.

Refund method

• Refunds are made to the payment method used for the original purchase.
• If that is not possible, we will work with you to find another refund method acceptable to both of us.

Exclusions

Refunds are not provided where the issue is caused by user error, misuse, or breach of the terms and conditions of our digital products. Refunds are also not given for digital products downloaded, accessed or used beyond the 24-hour refund claim window.

Changes to this policy

We may update or change this refund policy at any time. Changes apply to all future purchases and are announced on our website. Please read and understand this policy before buying; by completing a purchase you confirm that you have read, understood and agreed to it. If anything is unclear, our support team is happy to help.

Thank you for choosing Modern Shaadi for your biodata. We appreciate your trust in our products and services.